A growing number of people in the Netherlands are struggling with digital banking as traditional bank services become less accessible. In response, libraries like the one in Venlo are offering workshops to help residents learn how to manage their finances online. These workshops are initiatives by local libraries and the Dutch Banking Association (NVB).
Participants, many of whom are over 65 or face challenges like visual impairments or language barriers, express frustration with online systems and automated chatbots. They miss the personal touch of visiting a bank branch or speaking directly with a bank representative. "I don't want to bother my neighbor every time," one attendee shared, highlighting the need for accessible assistance.
Ronald Veld, program manager for accessible banking at the NVB, acknowledges the issue: "We have learned that help nearby remains necessary." Banks are taking steps to improve accessibility, such as keeping some branches open and hiring advisors to assist customers at home.
The shift toward digital services poses a broader societal challenge, affecting millions who find it difficult to navigate online platforms. Programs like these workshops aim to ensure that everyone can participate fully in society despite the increasing digitization of essential services.